Refunds

When a fee comes back

These rules apply to studies commissioned from Cortex Ripple Analytics Co., Ltd. They cover papers, sittings, deposits, and an agreed yard visit.

Before drawing starts

If you cancel in writing before we have accepted the records and before any chart has been started, the deposit is refunded in full. Ask within fourteen days of paying the deposit. The refund uses the same method as the payment, and we start it within ten working days of agreeing the cancellation.

After drawing has started

Once matching or drawing has begun, the deposit is kept. If you stop the work before the draft sitting, we refund any amount you have paid above the deposit, minus time already spent, which we itemise. A finished paper that has been issued is not refunded.

Partial cases

If the records you send cannot support the study and we stop for that reason, we refund the deposit less a handling amount of 4,000 THB if we have already opened the files. If we have not opened them, the refund is full.

Yard visits and materials

A yard visit that has already happened is not refunded; the road time was spent. Copies we were asked to retrieve from a third party, and any fee that party charged, are not refunded once paid out. Ordinary paper and binding inside the house are included in the study fee and are not billed as materials.

Sittings, delay, and no-shows

You may move a sitting once, with two working days’ notice, at no charge. A second move, or a missed sitting without that notice, can be rebooked for a fee we quote before the new date. The study fee itself stays in place. If the house cancels a sitting, we offer the next available morning and do not charge for the move.

How to ask

Write to hello@cortexripple.click or call (02-579-1162) with the quote date, the corridor name, and whether drawing has started. We confirm eligibility within five working days. Refunds go back by the original payment method. Questions about a paper’s content are handled in the revision sitting, which is the route for corrections, rather than as a refund of a delivered study.